Privacy Policy

Lonely, also referred to as Less Lonely, is a social mobile application that helps adults share posts, meet new people, message, and track personal counters. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our app, website, and related services.

By using Lonely, you agree to this Privacy Policy. If you do not agree, please do not use the service.

1. Information We Collect

Account and profile information

When you create or update an account, we may collect your display name, email address, authentication provider identifier, avatar, cover photo, bio, gender, date of birth, language preferences, and other profile details you choose to provide.

Content and social activity

We collect the content you create or interact with in the app, including posts, photos, comments, likes, reports, blocks, friend requests, messages, counter information, and similar activity needed to provide the service.

Authentication information

We support sign-in methods such as email/password, Google Sign-In, Apple Sign-In, and Firebase Authentication. Depending on the method you choose, we receive identifiers and account details from those providers, such as your email address, display name, and provider user ID.

Device, usage, and technical information

We may collect device and app information such as device type, operating system, app version, language, network status, IP address, crash or diagnostic information, notification token, and logs about how features are used.

Purchases, subscriptions, and ads

If you purchase premium features, payment is handled by the app store and subscription services such as RevenueCat. We receive subscription status and entitlement information, not your full payment card details. If the app shows ads or rewarded ads, advertising partners such as Google AdMob may process device identifiers and ad interaction data according to their own policies.

2. How We Use Information

• To create, authenticate, and manage user accounts.
• To show profiles, posts, comments, messages, friend requests, counters, and other app features.
• To upload, store, process, and display images you choose to share.
• To provide safety features, including reporting, blocking, moderation, spam prevention, and abuse detection.
• To send service notifications, push notifications, security alerts, and support messages.
• To operate subscriptions, premium entitlements, rewarded ads, and usage limits.
• To analyze performance, fix bugs, improve the app, and understand feature usage.
• To comply with legal obligations and enforce our Terms of Service.

3. How Information Is Shared

We do not sell your personal information. We may share information in the following situations:

• With other users: Public profile details, posts, comments, and visible social activity may be shown to other users. Messages are shown to conversation participants.
• With service providers: We use vendors for hosting, authentication, analytics, push notifications, image storage or processing, subscriptions, ads, and app infrastructure.
• For safety and moderation: Reports, blocked-user records, suspicious activity, and related content may be reviewed to protect users and the service.
• For legal reasons: We may disclose information if required by law, legal process, or to protect rights, safety, and security.
• Business transfers: If the service is involved in a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction.

4. Third-Party Services

Lonely may use third-party services including Firebase, Google Sign-In, Apple Authentication, Google AdMob, RevenueCat, app store payment systems, hosting providers, analytics providers, and image or file storage providers. These services may collect and process information under their own privacy policies.

You can review Google's privacy practices at https://policies.google.com/privacy.

5. Your Choices and Controls

• You can update profile information in the app.
• You can control certain privacy settings, such as whether other users can see online status, last active status, gender, birthday, and profile discoverability.
• You can block users and report posts that violate our rules.
• You can manage push notification permissions in your device settings.
• You can manage ad tracking permissions in your device settings where supported.
• You can request account deletion or delete your account where this option is available in the app.

6. Data Retention

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, protect users, and enforce our agreements. If you delete your account, we will delete or de-identify account information where reasonably possible, but some information may be retained for legitimate reasons, such as security logs, transaction records, moderation records, legal compliance, or messages and content already shared with other users.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no internet or mobile service can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.

8. International Processing

Your information may be processed and stored in countries other than where you live. Data protection laws in those locations may differ from your local laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you in the app or by other reasonable means. The updated policy is effective when posted unless stated otherwise.

10. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, contact us at vannguyendev2521@gmail.com.